purchased 2019 Deluxe through Amazon. Everything else works fine and I have already submitted my Federal returns. I had to reload my PC and reinstall TurboTax software's. Now when I try to view my 2019 it wants me to download state software but when I try to download my one free state (Virginia) it will not advance.
Here's exactly what happens every time I try:
-State taxes tab shows Virginia.
-I click "Start".
-Box pops up "Lets download and install your states. Here's how it works... etc"
-I click "OK"
-Box pops up "Getting your state"...icon spins for a couple seconds
-Another box pops up "Your Software is up to date"
-I click "OK"
Then nothing, right back to "Your State Returns" tab with the option to start Virginia click Virginia and it goes right back through the above process.
Please help!