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Returning Member
posted Feb 17, 2021 6:28:25 PM

State filed automatically

I filed online and chose only to file federal. I received an e-mail today telling me my state return was accepted. How did this happen when I Only selected federal to e-file?

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4 Replies
Intuit Alumni
Feb 22, 2021 5:12:02 PM

If you are an Intuit customer and wish to report a suspicious email, website, suspected fraud, or a general security problem with an Intuit product or with your Intuit account, please reference the main security issue reporting page or reach out directly to our security team at security@intuit.com

 

Returning Member
Feb 22, 2021 5:30:51 PM

The email was not suspicious. The fact that your system filed my state return when I did not request it to be filed is. I selected (check box) for federal and made sure the state was unchecked. I verified with my local office that my state taxes were submitted electronically and this was without my permission. 

 

How do you explain that the e-file was sent when it was not requested?

Returning Member
Mar 4, 2021 10:11:20 AM

Since you could only supply an automated response that had noting to do with my concern I need to know how to contact a live representative so I can address the concern that you submitted my state taxes without my authorization and what next steps you will do to rectify this.

Intuit Alumni
Mar 4, 2021 10:27:08 AM

Yes, please see the FAQ link provided below to reach out to TurboTax customer support for assistance:

 

What is the TurboTax phone number?