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Level 1
posted Feb 12, 2020 4:20:09 PM

State Download

When starting the state return it says it will download, then says the software is up to date. But when I press it to continue to state the State return, it will not let me continue. I just need a single state- Arizona. 

0 2 460
2 Replies
Level 15
Feb 12, 2020 6:51:21 PM

I'm sorry you're experiencing this difficulty.  This is a known issue and TurboTax has issued the FAQ linked below to assist users.  Please follow these instructions, which should resolve your issue.

 

State Loop indicates TurboTax is up-to-date after updating but won't allow you to install your state 

 

 

*Please click the thumbs-up icon if this response was helpful.
**Please click "Mark As Best Answer" if your question has been resolved. Thank you.

Level 1
Feb 16, 2020 9:35:22 AM

I just used a different computer and it worked