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New Member
posted Mar 27, 2020 2:23:00 PM

State download problems for Utah

I'm using TurboTax home and business. I'm trying to do my state taxes, I click on start and the TurboTax 2019 updater pops up and says my software is up to date so I click on start TurboTax 2019 updater pops up and says my software is up to date so I click on start.. Is it ever going to actually let me START my state taxes is is it just another ground hogs day over and over and over?

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1 Replies
Expert Alumni
Mar 27, 2020 2:43:04 PM

I am sorry you are having these problems, this can be frustrating.  There are a couple of things that you can try to get past this snag,

  • Try closing TurboTax,
  • Compete a  disk cleanup,
  • Restart your computer.  

If this doesn't work try this:

  • If you've enabled pop-up blocking in your web browser, please turn it off and try again.
  • If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
  • If those suggestions didn't help, try going back to your first browser and delete cookies.
  • If you are stuck at the state download, follow this link: State Download Stuck

If you have no luck, please contact us.

 

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

 

We're open daily from 5 AM to 9 PM PT.

 

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