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New Member
posted Feb 19, 2025 6:40:48 PM

Northern residents error

When I try to enter the date range for living in the northern region I keep getting an error. I’ve tried logging out and going back in multiple times with no luck. 

IMG_6574.png

 

0 3 1714
1 Best answer
Moderator
Feb 21, 2025 5:04:03 PM

@cmduff If you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. 

 

If you are using the TurboTax App, please make sure that it's updated. You may also want to try it using a web browser instead of the app.

 

 

3 Replies
Level 15
Feb 19, 2025 6:58:46 PM

 

Vous êtes sur le site américain. Vous avez besoin du site ImpôtRapide pour le Canada.

 

This is the U.S. TurboTax public user forum. For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-cahttps://turbotax.intuit.ca/tax-software/index.jsp

Moderator
Feb 21, 2025 5:04:03 PM

@cmduff If you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. 

 

If you are using the TurboTax App, please make sure that it's updated. You may also want to try it using a web browser instead of the app.

 

 

New Member
Feb 22, 2025 6:47:59 AM

Thank you. I turned my phone off and back on and that worked.