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Level 1
posted Apr 11, 2020 10:30:41 PM

Michigan State Return Form Not Loading

I'm using downloaded TurboTax Home & Business, and have finished my federal taxes. When I click "start" for the Michigan return forms, it downloads and then nothing happens. I am not able to work on my state return. I restarted my program, as well as my computer, with no changes. How can I access the Michigan materials to complete my return?

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1 Best answer
Expert Alumni
Apr 12, 2020 8:13:12 AM

Yes, this issue can be resolved. Click the link for more details about troubleshooting the installation and consider re-downloading the state

If you are still experiencing unexpected results, please call in to TurboTax - click the link for your call-in options - and tell them you were given this message from the TurboTax Employee Experts in Community for the Call Center Team:

  • your program is not updating.
  • This is a known issue.
  • The solution is for the call center pro's to push you
    • first the federal software, and
    • then the state.
  • Everything will work after the new download.

@abolters

2 Replies
Expert Alumni
Apr 12, 2020 8:13:12 AM

Yes, this issue can be resolved. Click the link for more details about troubleshooting the installation and consider re-downloading the state

If you are still experiencing unexpected results, please call in to TurboTax - click the link for your call-in options - and tell them you were given this message from the TurboTax Employee Experts in Community for the Call Center Team:

  • your program is not updating.
  • This is a known issue.
  • The solution is for the call center pro's to push you
    • first the federal software, and
    • then the state.
  • Everything will work after the new download.

@abolters

Level 1
Apr 13, 2020 7:16:34 PM

Yes, this worked, thank you. I called with all of this information, but had to walk through their diagnostics again (very unfortunately another 35-minute phone call).

In the end, I was pushed a state download, which worked well and fixed the problem.