☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 3
posted Feb 23, 2024 12:01:45 PM

I'm unable to download a second state return

I need to fill out a Rhode Island NR tax return to pay the capital gains tax on a vacation home there that we sold.

 

I go to "State Taxes" and click on "Get Another State". TT says "We'll save you return before continuing. Come  back to TT to finish your return." I click OK. TT says 'saving return". Then a blank window opens. I wait around a while, the close it. Nothing happened, and I'm looking at the pages that offers "Get another state".

0 1 335
1 Replies
Expert Alumni
Mar 1, 2024 7:51:38 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.