Hello. Thank you for letting us know.
The fee is actually not for e-filing. It is for our program to assist in creating your return. Sometimes, unfortunately, you are not able to e-file. Please see the Help Article here for more details.
BS. my cd states that state return was included, and that said i had to pay $20 to efile. you can do better than that.
I agree. The state return is free with turbo tax, it costs $20 to e-file. I did the same thing. paid the $20 and then found out I could not e-file. I want a refund. How do I get it?
If you need a refund, please contact customer support by clicking here.
Please specify you need assistance with a product refund to be connected to the proper department.
Well, I've been using Turbotax for over a decade. Deluxe does include state tax (forms) but it doesn't include state efiling. So you can print/mail state. In fact the cover of the product clearly states "Federal Returns + Federal E-File"
My question is the (now) $25 CA efile fee. Is that per efile or (like Federal) is that for up to 5 CA efiles?
It's for EACH state return (including the first one) is $20 to efile, usually goes up to $25 March 1. Or you can print and mail state for free. Except NY is free to efile.
I paid $25 to efile Minnesota which was rejected.
I see you now need to jump thru hoops to get a refund.
This "help" article does not explain how to a refund Of the $25 I paid to efile Minnesota.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number