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Level 6
posted Jan 28, 2022 11:36:08 AM

CD Installation Question

Hello,

I installed the Turbotax CD on my Apple macbook computer. I have 2 separate user accounts on my computer. I opened Turbotax on the wrong user account and would like to use Turbotax on a different user account instead. I opened Turbotax on both the 1st and 2nd user accounts. I have not entered any information yet in either. MY QUESTION IS: How do I delete Turbotax from my 1st user account that I don't plan to use Turbotax with? I only want to use Turbotax on my 2nd user account.  And if I delete it from the 1st user account, will the fact that I deleted it affect the 2nd user account ?

Thanks and blessings !!!

0 3 443
3 Replies
Intuit Alumni
Jan 28, 2022 11:59:12 AM

No, it will not affect he 2nd user account. Please contact Customer Support with assistance on deactivating your 1st user account.

 

How do I contact TurboTax?

Level 6
Jan 28, 2022 12:28:01 PM

I thought you are Customer Support ?  How do I contact someone to help me Deactivate the 2nd user account??  I need written instructions that I can follow please....  THANKS AND BLESS YOU !!!

Intuit Alumni
Jan 28, 2022 12:54:37 PM

We are not able to help you with account deletion over the AnswerXchange. For assistance with that, you will need to contact us by phone and a representative will be able to explain your options and assist you further. Please use this link here to contact Customer Support.