Cannot e-file Virginia tax return

 Call support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lgu63kikh

VA VK-1 is listed as a form that can be efiled.

Hi, I have called the helpline several times for this issue and no one can solve the problem. Each of them tried for over a hour without success. Would please give me a more specific number or persons to call? 
thank you 

I'm having the same problem. It says the reason is that there is a pass through entity credit and Schedule VK-1 is not supported for e-filing (even though VK-1 is in turbotax.

Form VK-1 should be available to electronically filed.  You should try closing your return and follow the steps below to see that you need to do depending on the version of TurboTax you are using:

• If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
  • You can also try using a different browser
• If using TurboTax Desktop: Please see this FAQ.
  • Make sure you have ran all the updates

If you continue having issues, contact us again.  

@mirassou 

I'm using turbotax premier. The VK-1 form in Turbotax does not have all of the fields on the VK-1 for PTE credit.

I have the updated version but still receive the message that a return with the VK-1 cannot be electronically filed and that I have to print it and mail it in.  Has Turbo Tax resolved the software issue? This is pretty frustrating. Thank you.

Just print and mail. I did mine today. Don’t forget to include the federal VK-1 from your company 

Thank you.  I was just about to ask if I needed to attach the VK-1.

Yes that’s a subtle thing when we have to resort to printing lol

Yes that’s a subtle thing when we have to resort to printing lol, also W-2’s