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Level 3
posted Mar 22, 2021 2:59:05 PM

Cannot download 2017 state forms

I couldn't create a state amendment (error 190). So I followed workaround, reinstall TurboTax 2017, created new return an tried to download error. Still tells me there is an error and to try again later.

 

State purchase > 'Hmm.. It looks like we've hit a slight snag. Please try again or check back in a bit'

 

What else to do?

0 4 907
4 Replies
Intuit Alumni
Mar 23, 2021 1:15:16 PM

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. 
Please follow the instructions in this TurboTax FAQ to contact Customer Support: What is the TurboTax phone number?

Level 3
Mar 23, 2021 1:35:50 PM

I called customer support and all the workarounds they gave me did not work

 

Can anybody check if states can actually be downloaded for 2017? Perhaps it's a system problem and not only me.

Intuit Alumni
Mar 23, 2021 5:50:07 PM

Did you happen to clear your cache? Help with doing so has been provided by using the source below.

Clearing Cache

 

Level 3
Mar 23, 2021 6:53:27 PM

I'm using the Windows app (installed from my CD). No browsers involved.