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Level 1
posted May 23, 2020 7:45:46 PM

Can't download State file - stuck in update loop

Hi.  Having the same problem as link below (repeating loop that says "software up-to-date" but can't even get to the (free) state file.  Did Uninstall and Reinstall twice, including in Selective Startup Mode.  Using TT Deluxe 2019 (on Win 10 Home) from Amazon.  Very frustrating.  Any help appreciated!

 

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product key removed]ing-but-won-t-allow-you-to-install-your-state/00/1127787

State install/e-file update loop: state not installed after installation or TurboTax needs to update prior to e-file

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1 Replies
Employee Tax Expert
May 27, 2020 2:47:57 PM

You can see if you can update your software by doing the following: 

  1. Select the Online menu at the top
  2. Then select Check for Updates.

 

If this still does not update the program, click the Help button on the top menu bar.

  1. Then select TurboTax Help Center.
  2. A popup window will pop up and allow you to type in a search or ask for help.
  3. Once you type in your information here, you will also be prompted to have someone call you if needed on the next screen.  You will need to enter your information in this section.

This will allow you to get product support to ensure your software has been updated to the latest version.