Are the fees supposed to come out of your refund?
If the IRS is taking too long to send your refund you still have to pay the fees in time, 36 days after your original estimated refund date.
See What if the IRS reduces your refund or delays it.
Then when the IRS does send your refund they won't take the fees out again.
And, Why you got charged,
You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.
I remember checking a box saying take my fees out of my refund I received my refund fairly quick. Then got one email saying I owed them $146 for filing. Unfortunately I’m unemployed now due to medical issues and my bank closed my account for no activity for over 30 days. If they try to debit it, it won’t go through due to it being closed.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”