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New Member
posted Feb 1, 2020 8:10:17 PM

Arkansas tax return not completing properly

I downloaded the Arkansas tax return for TurboTax 2019.  The information I inputed from my W-2, credits, deductions, etc did not populate to the Arkansas return.  Therefore, the Arkansas return shows no money owed or refund expected, which is clearly not correct.

0 3 541
3 Replies
New Member
Feb 2, 2020 9:45:24 AM

I am having the same problem as albertgw.  What is the solution?

Intuit Alumni
Feb 4, 2020 3:48:43 PM

If your federal return did not carry over income or withholding correctly, please click here and follow the steps under "State income or withholding didn't transfer". 

Level 3
Feb 10, 2020 2:24:22 PM

If you run into this issue you will need to completely quit the TurboTax desktop application (make sure you save your file), then re-open the TurboTax desktop application and your tax file.  The Arkansas tax return should then complete properly.