Do you have a question about the 19.99 state efile fee for each state return in the desktop products (CD/download)?
There is no state efile fee when efiling New York state return, and no fee to print and mail a state return.
In desktop products that include a state program, there is an included download of the state program to prepare the state return. But there is a fee to efile each state return, with the exception of NY state as I mentioned above.
My efile in Virginia was rejected due to an incorrect AGI (I inserted the # from my 2018 return, yet it keeps rejecting it). Now I need to mail the forms. I should be refunded the Virginia $19.99 fee for efiling since I could not complete my taxes this way.
@JDNICHOLSON wrote:My efile in Virginia was rejected due to an incorrect AGI (I inserted the # from my 2018 return, yet it keeps rejecting it). Now I need to mail the forms. I should be refunded the Virginia $19.99 fee for efiling since I could not complete my taxes this way.
This is mainly a user community forum, and nothing account-specific can be handled here. Here's how you can reach TurboTax Support for assistance:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
You can use this contact form to get a phone number, or it may schedule a call back:
https://support.turbotax.intuit.com/contact
@ JDNICHOLSON
I assume you efiled your Federal return OK. Does Virginia want your 2018 Federal AGI or your 2018 state AGI?
Did you try to seek help from the Virginia Tax agency to see if they can tell why your 2018 AGI is rejecting? Maybe they can help you troubleshoot or tell you a way to check what they show for it on their end. Here's their contact info:
https://www.tax.virginia.gov/contact-us
Or before giving up, you might try to efile the state return with a 2018 AGI of 0 just in case that works. I know for a Federal return that will work if the 2018 Federal return was filed real late in the year (November or later). And I've seen it work before apparently for no obvious reason. It can't hurt to try.
Why did it say 19.99 in the product, but then charged 24.99 when it transferred to pay online?
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@jamesstockdale wrote:Why did it say 19.99 in the product, but then charged 24.99 when it transferred to pay online?
In early filing season there is a 19.99 fee to efile a state return in the desktop software (CD/download). Prices for all TurboTax products increased on March 1, as they typically do when the early-season pricing ends. The current state efile fee is 24.99. Unfortunately, it sounds like they haven't updated what is displayed in the product until you get to the payment screen.
There is no fee to print and mail the state returns.