Have downloaded (& uninstalled) software for Windows several times. The icon appears on the desktop but program will not launch. I ran computer diagnostics and the just-downloaded file appears to be an old (Windows 8 or older).
Does your computer meet the system requirements?
Yes. Windows 11. >6GB hard drive available; >7GB virtual available; monitors exceed minimuns
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily