Please help!!!!!!!

Okay can someone please help??? I've had nothing but issues since 1/29/20. It started off allowing me to do my taxes until time to efile. Once I hit efile it said some of my forms were't available. It prompted me to follow steps and I did so, and still the same issue happened again. I then hit the button to resolve it said it was downloading my state files and preceded to say it was up to date. Turbo tax also emailed me and said my forms were available for download. I also downloaded the link sent to me. still not working. I was issued another copy of turbotax home/Office and I downloaded it and then it wasn't allowing me to upload my ready to file return and started saying the same thing but it has my forms for federal and state. I've tried everything to fix this. I

started researching and found a bunch of others was also having these issues or similar. I tried so many different things. compatibility trouble shooter, running as admin. Uninstalling, reinstalling, turning off automatic updates,firewall, anti-virus software, I also did a manual update for the software and state forms. I went through a 4 hour session with a rep on the phone and she walked me through so many steps to fix and not a one of them fixed.  I'm about ready to get my money back and go with another software if I don't have this fixed and all taxfiles efiled by tomorrow. 2/16/20. I'm far from a rookie with turbotax, I've used this every year for many years, I also file others taxes every year.I'm about 5 hours away from being a anti-Turbotax user, recommender, (my own word)  if this isn't fixed quick!!!! I've lost hell of time and money due to TURBOTAX and can prove it! I was told they haven't been able to fix this issue so If that's the case why continue selling it?? Talking it up like it's awesome however it's NOT!!! @turbotax