I bought TurboTax Premier Online which included Audit Defense at no additional cost. My problem occurred when I attempted to file my returns. Because the Audit Defense registration was incomplete I could not e-file the returns. Unfortunately there is no location within the program to find the registration. The only way I could file the returns was to opt out of Audit Defense. I have read several posts citing similar problems. Who else has experienced this issue?
I am sorry you had this experience. See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.
We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses.
Once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.
If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab: