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Level 1
posted Jan 27, 2021 4:53:47 PM

The learn more links are not working please help.

2 6 1826
6 Replies
Expert Alumni
Jan 27, 2021 5:55:17 PM

Which links are you referring to and in TT Online or TT Desktop?

Level 1
Jan 27, 2021 6:04:13 PM

I'm using TT mobile. When selecting any link for a line item I don't understand I get an error 

Oops. That didn't work. 

Something happened while getting that for you.  Let's try again. 

I also paid for deluxe don't know why this is happening 

Intuit Alumni
Jan 28, 2021 2:33:09 PM

Please try the following steps to troubleshoot your TurboTax app:

 

  1. Completely shut down your phone or tablet.

  2. Restart your phone or tablet.

  3. Update Google Play/iOS if asked.

  4. Relaunch the TurboTax mobile app and try it again.

If you still continue to have the same problem, please click the link to contact TurboTax customer support.

 

Please click How do I use the mobile app? to learn more. 

 

New Member
Apr 9, 2022 5:35:05 PM

This is still an issue. They seemed to be working in the iPhone App under Federal, but now that I’m in State for CA, none of the Learn More links are working. I tried the suggestions in this thread, but nothing fixed it.

Intuit Alumni
Apr 11, 2022 1:04:11 PM

Please contact our phone support team for one-on-one troubleshooting assistance. Contact details can be found here @kfnheat.

New Member
Apr 17, 2022 8:54:00 PM

I'm having the same problem with the Mac download version of TurboTax Premier. 
It's very buggy, and I'm very disappointed!! Definitely not worth what I paid for it.