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Returning Member
posted Jan 23, 2026 5:49:49 PM

Social Security entry bug where it asks about Canadian social security

I enter US social security. After I enter the dollars it brings me to a Canadian social security contact page that will not allow me to continue without filling out. I don't have Canadian social security.

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1 Replies
Employee Tax Expert
Jan 26, 2026 3:47:01 PM

Follow these steps:

1 Delete your form. It must be in the Canadian section. Online:  see How to Delete 

2. Follow these steps:

Online: Clear cache and cookies, log in again.

Desktop: Save your return while closing the program. Update your return and open.

3. Carefully select Social Security SSA, the Canadian pension is near it.