New York State Retirement

If your income has not be excluded in your return, try these steps.

1. Log into Turbo Tax
2. Select the State Taxes tab on the left side of your screen.
3. As you navigate through the screens, you will see a screen that says changes to federal income.
4. Look under the heading Wage and Retirement Adjustments
5. The first entry below that will say Received Retirement income.  
6. You will make entries in this section that will determine the full taxability of your NY pension.
7. Answer the questions on each screen
8. On the screen titled Governmental Pension Exclusion enter the taxable amount to exclude from the NY return. Here is where you would enter the full amount of your retirement distribution.
9. The next screen will show you the Pension Deduction Summary

Thank you for the guidance.  The issue has been resolved.

I am having the same problem. Not sure what to do.

First, to get the exclusion to work correctly, select US Government (Including Military ) instead of New York State and Local Retirement System (NYSLRS). Other posters have had the same issue and this option worked for them.

Alternatively, see @DaveF1006 post immediately above:

If your income has not be excluded in your return, try these steps.

1. Log into Turbo Tax
2. Select the State Taxes tab on the left side of your screen.
3. As you navigate through the screens, you will see a screen that says changes to federal income.
4. Look under the heading Wage and Retirement Adjustments
5. The first entry below that will say Received Retirement income.  
6. You will make entries in this section that will determine the full taxability of your NY pension.
7. Answer the questions on each screen
8. On the screen titled Governmental Pension Exclusion enter the taxable amount to exclude from the NY return. Here is where you would enter the full amount of your retirement distribution.
9. The next screen will show you the Pension Deduction Summary