Has anyone else had difficulty with their return because the program is not entering there. social security payments into their income?

Go to Federal> Wages & Income>>Retirement Plans and Social Security  (SSA1099 and 1099RRB) to enter your SSA1099.

SSA 1099 has already been entered. 
I have since used a different program and it worked perfectly. 
This is the first time TurboTax has failed me. 

That's strange...I have been entering SS benefits in TurboTax for the past 10 years and never have an issue.

Maybe you entered it in the wrong place?  Did it show up on another line like line 4 or 5?  Social Security should be on line 6a and the taxable amount on 6b. Or maybe none of it is taxable on 6b?

Up to 85% of Social Security becomes taxable when all your other income plus 1/2 your social security, reaches:

Married Filing Jointly: $32,000

Single or head of household: $25,000

Married Filing Separately: 0