Are these Medicaid Waver payments (Difficulty of care)? That code is on the drop-down list under HH.
Are you using the 2024 desktop software or TurboTax Online? TurboTax Free Edition does not support Medicare waiver payments excluded from gross income under Notice 2014-7, so you will need to upgrade if using TurboTax Online.
Did you already indicate it was Medicaid waver / difficulty of care on the uncommon situations screen?
Did you upload the W-2?
Please do all the usual.
Delete the W-2
Manually type in the W-2
Please let us know if that solves the error, this has not been reported before