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Level 1
posted Apr 12, 2025 12:14:45 PM

does the software crash during the interview step at SSA-1099 will not launch and returns to the Income Summary page

I cannot enter income into the SSA-1099 form because the software returns to the Income summary page

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1 Replies
Expert Alumni
Apr 15, 2025 4:20:47 PM

You will need to clear the cache on your computer and then re-boot it to resolve an issue like that.