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New Member
posted Jan 16, 2021 11:00:47 AM

Wheres my second stimulus check

Hi i recieved my first stimulus payment via check by mail i havent recieved my second check. It says it was depoisted intomy turbo tax prepaid account on January 4 i have checked with the bank and they habe not recieved it i have been calling turbo tax to update my account information and no luck getting thru to talk to anyone. Please help i need my money i have 3 children at home bills are building up what can i do next ??

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2 Replies
Returning Member
Jan 17, 2021 2:00:06 AM

Turbo Tax knew for 8 months there was possibly gonna be another stimulus check. They knew that the IRS had bad direct deposit info for millions of their customers and yet they failed to contact IRS and warn them of this. 8 MONTHS!! I fully blame Turbo Tax. They could've contacted IRS and worked on a plan so this wouldn't happen. Instead, they let it happen and blamed IRS. Bullsh*t. The IRS did what they were supposed to do by sending $$ to account numbers on file. I hope everyone that used Turbo Tax will realize this and NEVER use them again!!!

Intuit Alumni
Jan 19, 2021 11:02:38 AM

Stimulus payments are issued by the IRS, not by TurboTax. We do not have direct information about your stimulus payment. For the most up to date information on if you are eligible and when and where you can

expect a payment, they suggest you visit the IRS Get My Payment tool:

https://www.irs.gov/coronavirus/get-my-payment

 

  • If you received your stimulus on your Turbo card and need a replacement card, we can help you get a new one. If your address has not changed in the last year, you can get one through the automated phone system by calling (888) 285-4169.
  • If your address has changed, you will need to talk to a live agent to get a replacement card sent to your current address by calling (888) 285-4169.
  • If you have closed your Turbo account, you will need to contact the IRS for next steps.

 For more information, please visit our Stimulus information page here: https://turbotax.intuit.com/stimulus-check/