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New Member
posted Jan 8, 2021 2:42:11 AM

Stimulus 2 not using 2019 DD info

The account in which I received my first stimulus and turbo tax refund is no longer active. Am I able to update this info?

0 2 281
2 Replies
New Member
Jan 19, 2021 3:07:50 AM

Same issue here. The get my payment tool shows mine was deposited to a closed turbo tax account. I’ve called three times and got the run around. Not one of them told me where my deposit went. Tool still shows it’s been deposited to the closed account. Beyond frustrating 

Level 4
Jan 19, 2021 7:01:55 AM

Hello,

 

We appreciate your patience as we try to respond to everyone as quickly as possible. Stimulus payments are issued by the IRS, not by TurboTax. We do not have direct information about your stimulus payment. 

For the most up to date information on if you are eligible and when and where you can expect a payment, they suggest you visit the IRS Get My Payment tool: https://www.irs.gov/coronavirus/get-my-payment

 

  • If you received your stimulus on your Turbo card and need a replacement card, we can help you get a new one. If your address has not changed in the last year, you can get one through the automated phone system by calling (888) 285-4169.
  • If your address has changed, you will need to talk to a live agent to get a replacement card sent to your current address by calling (888) 285-4169.
  • If you have closed your Turbo account, you will need to contact the IRS for next steps.

 

For more information, please visit our Stimulus information page here: https://turbotax.intuit.com/stimulus-check/

 

-Ruben