I received a call earlier from Intuit per caller ID. The call was a recording saying there was an error with my 2020 return. No attempts to solicit information, no contact info given, no attempt to reroute or any other scam hallmarks. The recording quality was excellent. Upon logging in from a separate system I see no issue with my return. I request Intuit's help, they call me back in about 30 minutes, same caller ID as the call that spawned this quest. I give this information to the agent who says he's going to place me on hold. While on hold a recording asks if I want to increase my support tier for $121. I decline to upgrade. The recording says "goodbye" and hangs up on me. What gives? Is this an outside scam or is Intuit just trying to scam $121 out of me for nothing?
They called me back. I explained to the now second agent what happened. They asked me to confirm the phone numbers of all of the calls I'd received (three at that point), all were Intuit. While on the phone with that agent I received another phone call from Intuit (same number) that I did not answer. The current agent attested nothing was wrong with my return and that the initial automated call must have reached me by mistake. I thanked them for their time and we ended the call. I checked the voicemail left by the call I was unable to answer and was greeted with a message saying that it was from TurboTax and this was going to be their last attempt to reach me, and that I should try contacting them again at another time. I think Intuit's support team must be on very, very good drugs.
That doesn't sound right. I never heard of another tier for support that you pay for. Doesn't sound like official Turbo Tax support. Did you use this link to contact them?
Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/
They called me back. I explained to the now second agent what happened. They asked me to confirm the phone numbers of all of the calls I'd received (three at that point), all were Intuit. While on the phone with that agent I received another phone call from Intuit (same number) that I did not answer. The current agent attested nothing was wrong with my return and that the initial automated call must have reached me by mistake. I thanked them for their time and we ended the call. I checked the voicemail left by the call I was unable to answer and was greeted with a message saying that it was from TurboTax and this was going to be their last attempt to reach me, and that I should try contacting them again at another time. I think Intuit's support team must be on very, very good drugs.
Sure sounds to me like scam phone calls falsifying caller ID. If you had responded to pay, you would very likely have been asked for a credit card number and PIN and the scammers would have gone on a shopping spree, leaving you and a bunch of merchants a mess to clean up.