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New Member
posted Aug 20, 2020 1:46:53 PM

Billing

I was charged twice 50 and 60 dollars for filing my 2019 taxes.  Is this correct?

0 8 809
8 Replies
Level 15
Aug 20, 2020 2:09:39 PM

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

OR - 

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View order details

 

That sounds like you used the TurboTax Deluxe online edition for $60 and a state program for $50.

Level 15
Aug 20, 2020 2:10:45 PM

Are you using Deluxe?   It is $60 for Federal and 50 for state.  Then if you want the fees deducted from your refund there is a Extra $40 Refund Processing Service charge (45 in California).

 

Are you asking about the 60 & 50?  Or did you pay both of them twice? Did Turbo Tax ask you to pay the fees or take them out of your account when they are supposed to come out of your refund?

Returning Member
May 10, 2021 11:55:06 AM

You charged me an extra $50.00 to file my taxes. I would like a credit of $50.00, I agreed to $140.00, not $190.00.

please advise

Returning Member
May 10, 2021 11:56:40 AM

$50.00 yes

Returning Member
May 10, 2021 11:58:38 AM

But you charged an extra $50.00 fee for something I didn:t need

Returning Member
May 10, 2021 12:00:08 PM

I agreed to $140.00 for my return not $190.00

Returning Member
May 10, 2021 12:02:47 PM

Look you either give me a $50.00 credit or I will stop payment with a dispute

Level 15
May 10, 2021 2:06:02 PM

@lowellb No one in the user forum can see your billing information or know what you paid for   --- we cannot resolve billing issues here.  Have a discussion with Customer Support.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

 

 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”