Thank you for reporting your experience here on the community. We are aware of this and working towards a solution.
You can contact support if you'd like to speak to an agent. If you're willing to wait, I will post updates on this thread.
Have you found a solution to this?
If not, I will have to send you a private message for more details. Please respond to this thread if you'd like my assistance.
I am getting the exact same error. Please let us know if this issue was resolved of if there is a target time for resolution. Just concerned as the tax deadline for extension is Oct 15 (in two weeks) and I see this issue reported on Sep 20 in the original thread and is still unresolved even after 10 days. Thanks
Just to close this thread. This was a error with the online version of turbo tax appearing for some specific tax situations that I unfortunately fell into. Looks like this doesn't happen to everyone but based on specific tax situations based on your answers on the onlien site. Trying to find out what caused this only resulted in numerous hours of frustration and unsuccessful attempts. Have to call out that the customer service associates were very patient though and tried to help though we did not get to a resolution
Finally thanks to @GabiU , I was told that the PC/Mac installable version of Turbotax solves this and shared the Mac downloadable through my intuit account along with instructions on how to import all the details you meticulously filled in to the online tool (without having to do it from scratch on the local installed version). Though I was skeptical, I was able to export from web, import everything easily into my local turbotax software on Mac and it actually did solve the issue and I was able to e-file. Thought of sharing in case anyone runs into this issue in future
Hi,
I'm getting the same error and unable to file my returns. Please PM me the solution.
Thanks
@noom170 Read the response by @sanjitrnair
This was a error with the online version of turbo tax appearing for some specific tax situations that I unfortunately fell into. Looks like this doesn't happen to everyone but based on specific tax situations based on your answers on the onlien site. Trying to find out what caused this only resulted in numerous hours of frustration and unsuccessful attempts. Have to call out that the customer service associates were very patient though and tried to help though we did not get to a resolution
Finally thanks to @GabiU , I was told that the PC/Mac installable version of Turbotax solves this and shared the Mac downloadable through my intuit account along with instructions on how to import all the details you meticulously filled in to the online tool (without having to do it from scratch on the local installed version). Though I was skeptical, I was able to export from web, import everything easily into my local turbotax software on Mac and it actually did solve the issue and I was able to e-file. Thought of sharing in case anyone runs into this issue in future
I see that some of you are getting this error as well. What was the solution?
@pmobbs wrote:
I see that some of you are getting this error as well. What was the solution?
You have to use the CD/Download (installed) version of TurboTax.
I've already paid for turbotax self-employed. Does this mean I need to pay for the downloadable version now?
@noom170 wrote:
I've already paid for turbotax self-employed. Does this mean I need to pay for the downloadable version now?
No. Use the link Critter-3 provided; you should be able to get a refund (or credit) for the online version.
Please help me...using MAC - trouble shooting everything - have been frustrated with this since July and had to file an amendment. With the bewitching hour soon approaching - do I need to see an account? Why is there no customer service on the weekends? or is there? thanks fellow tax filers
Hello anyone - guess what? customer is available the weekend!! Reached a lovey, extremely, patient, and helpful, problem solver Vidya within a minute of calling [phone number removed]. I saw where someone else mentioned about the GLITCH! with my version of Turbo Tax causing this error. VIdya sent me an updated version which I downloaded as she walked me thru the process and viola!! SUCCESS! ⚾ now I'll be ready to watch some baseball tom'r!! Good luck!
Hi I am getting this same error message on an amended return. No problems with original return. Can I be sent a copy of the downloadable turbotax as I am using the online version
Use the link below to contact Support.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
@GabiU Appreciate any help you can provide - i am having the same issue, seems like I'll need a link to download the desktop version.
You will have to contact Support via the link below and be advised that you will have to switch to a desktop version of TurboTax as this is an issue with the online versions.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632