The TurboTax user license allows one user to install copies of TurboTax on up to five computers that the user owns. When you initially install the software, the product code is tied to your TurboTax account. The same account must be used for each install.
If you have not exceeded the 5 installs, and have verified the product key and account being used are correct, your next best step is to contact TurboTax Support for further troubleshooting: How do I contact TurboTax?
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