The entry on line 13 of schedule D should be coming from a 1099-DIV entry. If you haven't checked your 1099-DIV entries you should try that first. The capital gains would be entered in the box 2(a) entry. When you speak to a TurboTax agent on the phone, they are required to resolve your issue or escalate the matter so that you get a callback when the issue is resolved. We can't resolve the issue here since we can't examine your tax return.
Here is how to contact TurboTax:
Contact TurboTax
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