I am similarly unable to get the Sate D of Pennsylvania Fiduciary package to work. I have likewise tried all the mentioned solutions: uninstall and reinstall; using the removal of state packages etc. The latter is designed for Year 2022 and earlier. I called support and was offered another solution of a force uninstall. ON other option came up which was to force uninstall the program. The downside of this is that in order to do it, you must uninstall ALL year 2023 versions. In my case, Home and Business 2023 as well as Business 2023. Since I still need another state package, Maryland, I am going to wait until 2/15/2024 when it launches, hoping that a fix will be included.
First, uninstall TurboTax
Then, view your Hidden Items in File Explorer
- Right-click the Windows Start icon.
- Select File Explorer.
- Select View menu.
- Check the Hidden Items box.
- Please remember to undo this step when you are done to re-hide sensitive Windows system files.
- Browse to the following locations and delete the subdirectories that include the 2-digit tax year you want to remove (For example, TY23 would be 2023 software).
- 2023vTurboTax Individual (Personal) and TurboTax Business
- C:\ProgramData\Intuit\TurboTax\TY23
- C:\ProgramData\Intuit\TurboTax\MSI\TY23
- C:\Users{computer username}\AppData\Roaming\Intuit\TurboTax\TY23
The link to the force uninstall is:
How do I forcefully uninstall TurboTax for Windows? (intuit.com)
