If your address hasn't changed in the last year, you can get a replacement card through Green Dot's automated phone system by calling (888) 285-4169.
If your address has changed, you will need to talk to a live agent to get a replacement card sent to your current address by calling (888) 285-4169.
Please be aware that call volume can be high at this time. To help you reach a Green Dot Representative, follow these steps:
- Dial 888-285-4169 and when asked for SSN or Card number, DO NOT input anything. Wait to be prompted about the Turbo Visa Debit Card.
- Choose option 1.
- Then choose option 2, enter your SSN, zip code, and date of birth when prompted.
- You'll hear messaging stating they are connecting you to a representative.
Please click About Refund Advance to learn more.
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