It makes no sense that this hasn't been resolved when it was clearly an error. Yes, I agree that reporting it, or continuing to report it, may eventually help. I was also on the phone for a long time and transferred to different individuals, and I still don't know the outcome. However, I felt that the individuals I spoke with were understanding and doing their part to help. I'm not sure what else to do if it doesn't have a good result but to wait and wonder why some people were allowed to be treated this way during this difficult time.
