@VolvoGirl wrote:
Hmmm, I suppose they would want to see your prior years. But to get a file to share I think you would have to download the .tax file and open it in the Desktop program to get the diagnostic file and code. @Opus 17 maybe ask if they would want the prior years and how. Can they do it from Online?
Assuming they are willing to open a case, I suspect either the moderator or tech support would contact the customer directly. It's also possible that, once they know which account to look at, they will be able to see the prior accounts. I would start with 2019 and see if they even open a case at all first.
