The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.
Federal refund questions
There is a delay in processing the returns as the IRS is not processing paper returns at the moment due to Covid-19 and social distancing policies in effect.
IRS operations
Go here for stimulus info: https://www.irs.gov/coronavirus/economic-impact-payments
This FAQ site may also answer your questions.
https://www.irs.gov/coronavirus/economic-impact-payment-information-center
- I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login
- I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.
Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.
For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/
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