I tried to use the "free" version again because I had read that the IRS had been all over them to stop their deceptive practices and that they had complied. Because I had more than W-2s to enter, I got a pop-up telling me I had to upgrade to Premier. That was the same thing that happened to me last year, so I clicked "okay", knowing the charges would be around $130 (including state tax). I received the same pop-up while doing my state taxes, so I clicked it again, only to find out later that I had somehow clicked on Premier Live which was $170 plus $55 for state. I immediately called TurboTax and they not only refused a full refund, but they refused to downgrade to the Premier because I used the online tool. I recall in the past that we were not charged until we actually filed. This time, it charged me as soon as I entered my credit card information, and even though TurboTax said that a summary was provided prior to submitting the credit card information, I did not see it and I even used the "Back" button. This company is despicable. I haves logged a complaint with the Inspector General and submitted a request to reverse the charges with my bank, and I have refrained from submitting my taxes so I have maybe a small change in hell of getting my money back.
