IRS get my payment tool shows my social.

So I got a refund advance through turbo tax and have heard a lot of back and forth about that affecting our stimulus payments. The IRS get my payment tool shows the last four of my social instead of my turbo card account number. Your cards website, app and phone number are all down today. I need that money and an answer as to why it would show me my social if you all accurately reported my direct deposit information.