I'm sorry this has been difficult for you. It sounds like you are dealing with the Santa Barbara tax services group since you had planned to have your fees deducted from your tax refund. Since the refund was not released then Turbotax took their fees directly.
https://ttlc.intuit.com/community/refund-status/help/why-is-my-federal-refund-on-hold-with-santa-bar...
how to release a hold perSBTP https://help.sbtpg.com/hc/en-us/articles/230418688-How-to-verify-my-information
Disclaimer: Not a tax professional. Information gathered from internet links. Anything dated in June 2019 was posted in prior years and is before the 2019 limits and changes.
