That sounds like a load of baloney. If the mortgage loan was taken over by another lender they have to have records or how else would they know how much you still owe, how much you are supposed to pay, your interest rate, etc.? If you are making mortgage payments to the "new" lender then call them again and ask to talk to a supervisor. It sounds like you talked to a low level employee who was not helpful.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
