You must NOT be using one of the Live online editions if you are active military and want the free online editions. Look at the top left of the TurboTax program screen which shows the edition you are using.
In the My Info section of the program you need to indicate that you are active military. You must enter a Military W-2 in the Wages & Income section and after completing the W-2 on the screen labeled Let's check for uncommon situations you will need to check the box Active military duty
When you complete the tax return using the above information you will not be charged for either the federal or state tax returns.
If you have confirmed that you have done all of the above and are still be asked to pay for the account, then contact TurboTax support for assistance.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
