@danandzi wrote:
I've done all of these things and the charges are still indicated. Their promotion is misleading and frankly make them look very untrustworthy. Never coming back and not recommending Turbotax to any of my Soldiers.
Sorry you feel that way. This option for active duty military personnel as been available for many, many years from TurboTax. It has been used by thousands of soldiers, sailors, airmen, marines and coast guardsmen satisfactorily.
See this TurboTax website for military - https://turbotax.intuit.com/personal-taxes/online/military-edition.jsp
In the My Info section of the program you need to indicate that you are active military. You must enter a Military W-2 in the Wages & Income section and after completing the W-2 on the screen labeled Let's check for uncommon situations you will need to check the box Active military duty
When you complete the tax return using the above information you will not be charged for either the federal or state tax returns.
If for some reason you did not get the discount then you should contact TurboTax support for assistance.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
