@ozzyk96 wrote:
I am currently active duty mil and I used the deluxe edition to file but it still charged me despite you advertising it as free to active duty service members. Kinda bull**bleep** turbotax.
Sorry you had trouble. This is mainly a user community forum--not a direct route to TurboTax Support--but I will tell you how to reach them below. I don't know why it didn't give you the discount when you got ready to finish up and file. That would have been a good time to ask for help, since it's easier to correct before actually paying. I'd ask for a refund.
The offer is for free Federal and State returns for active duty military and reservists of an enlisted rank (E-1 through E-9) with a W2 from DFAS.
https://ttlc.intuit.com/community/intuit-discounts/help/do-i-qualify-for-the-free-military-discount/...
and
https://ttlc.intuit.com/community/choosing-a-product/help/who-is-eligible-for-the-free-military-disc...
I'd ask TurboTax Support for a refund. Their Support hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7days/week.
If you are prompted to summarize your issue, say military billing issue.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you are unable to phone (out of country, etc.), you can contact a TurboTax Support agent directly via messaging at Twitter or Facebook.
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
