I completed the form and put in zeros for the numbers. The form has disappeared from my forms. When I tried following this advice, it would never jump to the 1099R section, so putting in zeroes must have worked. If it happens again next year, I'll have to try it again. I tried in vain to get through to someone on the phone and your system makes it obvious you don't want to actually talk to your customers. This is a very disappointing situation, because a lot of people still want to ask questions directly instead of waiting for a response electronically which didn't work anyway.
