If TurboTax is trying to have you complete a W-2 you no longer have, try deleting the W-2 and then clearing debris while your return is closed.
Use the link below for your version of TurboTax to delete a form.
- If you're using TurboTax Online software and need to delete a form, click here.
- If you're using TurboTax Desktop software and need to delete a form, click here.
First, close your tax return.
Try clearing the cookies and cache. It handles many issues that seem nonsensical on a regular basis with online activity. Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.
Once this is complete open your return and try again.
If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.
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