If you paid for the online edition with a credit card you will need to contact TurboTax support for a refund.
You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Go to this TurboTax website to select, purchase, download and install one of the desktop editions on a personal computer, Windows or Mac - https://turbotax.intuit.com/personal-taxes/cd-download/
