Here I am in 2025 and I ran into the same problem. I talked to THREE live agents last night and none of them know what the fix was to that 14 can't be greater than 16 NYS error code that popped up in the end. While I was on hold for the 3rd person, I read this forum and putting the value of box 1 (though it seems it should have been the slightly lower value of 2a on one of my 2 1099r forms) did the trick.
Four years after you posted about this known problem, that I spent 44 minutes filling out the tax questionnaire and basically 2hours going around in circles with phone agents having me delete and reenter my whole 1099r forms 3 times is NOT OK. Why those agents didn't know that 16 can't be blank in NY I don't know. But from all the complaints in this forum, it's clear it's a known issue and Turbotax has chosen NOT to fix it. Paying more than 200 for this experience wasn't awesome.
