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Retirement tax questions
well...If you've run the full software updates, then apparently they haven't fixed the problem.
For a number of others, what the did was to Switch to Forms Mode, and added in some of their data on the actual SS Benefits worksheet....whatever $$ were appropriate on lines A, B, C, D, E of that worksheet.
Then, returning to the interview, they could now use the interview again.
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For others, the problem was traced to a Supporting Details (SD) worksheet that was attached to one of the SSA-1099 boxes that you used last year......and when the empty SS Benefits worksheet transferred into this year's taxes, the existence of that SD worksheet somehow was causing the software to skip over it in the interview. If you find that SD worksheet on one of the lines while entering data in Forms Mode, you should delete the SD worksheet (if you don't really need it), just in case the same problem shows up next year.