Indicating that the box 2a is the taxable amount transfers the money to the taxable line of the 1040 in the test return. Sometimes changing answers in TurboTax will cause some prior answers to become stuck, which is when deleting and re-entering (manually, not by transfer) will work but I can see that you've tried that already.
Our next support option is to contact one of our live representatives who can share a screen with you and walk through the motions with you until this is resolved.
Here are instructions to reach our live assistance: How do I connect with a TurboTax Live Expert.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
