You enter every box from your W-2 into the federal software. The information flows to the state return.
In the federal program go to Federal>Wages & Income and make sure you entered ALL of the boxes from your W-2. There are 20 boxes. Some people do not have anything in boxes 18, 19 or 20. If you are in a state with an income tax, you will have information in boxes 15, 16 and 17 for the state.
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